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Reporting a Repair

We want you to enjoy living in your home, so we are committed to providing a repairs service you can rely on.

The easiest way to report a non-emergency repair is to use our online reporting tool and a member of our team will get in touch with you. If you have signed up to our text messaging service you will receive a confirmation of repair order to your mobile phone.

Alternatively, you can contact our office between 9am-5pm Monday to Friday:

18-22 Carleton St,
Portadown,
Co. Armagh,
BT62 3EN

Tel: 028 38 339 795
Text: 07375 34 14 14

repairs@arbourhousing.org

For Out of Hours Emergency Repairs please call Telecare on: 028 90 421 010

Step 1. Area of repair

Select where the repair is located:

Inside Your Home

Outside Your Home

Communal Areas

Step 2. Repair Details

What areas are affected? Please use the following options to give us a description of the issue.

Floors, Walls, Stairs

Fixtures & Fittings

Plumbing

Heating & Hot Water

Electrical

Doors

Windows

Other

Chimneys

Roof

Walls

Windows

Locks

Gardens & Outbuildings

Other

Secure Entrances

Stairwells

Lifts

Bin Areas

Other

Step 3. Your Details

Please tell us who you are and how we can contact you to resolve your request.

Report a Repair Online

First name *

Surname *

Phone

Email *

Address *

Postcode *

Area of Repair:

Repair Type:

Additional Info

Please upload any relevant photos or documents:

Maximum file size: 67.11MB

Have you reported this before? *

How would you like us to reply? *

GDPR Compliance *

By selecting this box you agree for us to contact you using the information provided above and to everything outlined in our Privacy Policy.

If you are human, leave this field blank.

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Reporting a Repair

Step 1. Area of repair

Step 2. Repair Details

Step 3. Your Details

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