Notice to Arbour Housing Tenants

Updated January 2022

Coronavirus (COVID-19)

In line with up to date government advice on the management of the coronavirus outbreak, we continue to make changes in the way we deliver our services.

These changes are intended to protect our customers and our staff while ensuring that we continue to provide services.

The main changes are as follows:


Our office is open on an appointment basis only. Please contact us on 02838 339795 if you wish to arrange an appointment.

Please note that staff will not be carrying out home visits until further notice.  We will continue to carry out risk assessed visits where there are Health & Safety issues or concerns.

Repair Service

Following discussions with Contractors, for the month of January, we are only carrying out emergency and urgent works.  We will continue to review this in light of ongoing guidance.

When you report a repair our staff will continue to ask you some additional questions relating to your health, whether you are self-isolating, suffering from a new persistent cough, or have a temperature. This information will inform our response and allow us to risk assess the works. Our contractors will also have to carry out a risk assessment before attending to the works and they will contact you to advise on what to do next. Repairs can be reported by telephone – 02838 339795 or online at  Report Repair.

When reporting a repair after outside office hours or at the weekend, please continue to contact Radius Connect 24 on 028 90 421010.

We are continuing with External Cyclical Maintenance and Planned Works Programmes. If your home is included in this year’s Planned Improvement Programme you will have been contacted by a member of staff.

Housing Service/Applying for a Transfer

Our services continue to be disrupted as a result of staff being unable to carry out home visits. However, we will continue to provide advice and assistance by telephone. Customers should contact the number above if they wish to make an appointment at our office.

Rental Payments

Customers facing financial difficulties as a result of the on going emergency should telephone the office for further advice. We will have a sensitive approach to those in financial difficulty.

Support Services

We recognise that this will be a difficult time for our tenants, especially those who are elderly, vulnerable or living on their own. If you have a concern or feel you need additional support please call our office on 028 38 339795.

Tenant Satisfaction Survey

Please click on the link below to view the recent tenant satisfaction survey.
Tenant Satisfaction Survey

Many community organisations, churches, sports clubs, food banks and voluntary groups are offering support locally. If you need support and would like to find out more on what support is available in your area please click on link below.
Support in local areas

Ending of the House Sales Scheme for Tenants of Registered Housing Association

  • The House Sales Scheme for Tenants of Registered Housing Associations is due to end from midnight on 27 August 2022
  • From 28 August 2022, the scheme will be closed to applications and Arbour Housing tenants will no longer be able to buy their home
  • The legislation allowed for a transitional period of 2 years from 28 August 2020. This gives time for eligible tenants to be aware of the closure and exercise their right within that timeframe. This means that the scheme will end at midnight on 27 August 2022
  • Any eligible Arbour Housing tenants who wishes to buy their home must make an application through the existing House Sales Scheme before the deadline of midnight of the 27 August 2022
  • Applications should be made by contacting the Arbour Housing either by phone on 028 38 339795 or by email at

Arbour Housing will accept applications from tenants to buy their homes under the Statutory House Sales Scheme up until midnight on 27 August 2022. The rules of the scheme will continue to apply up until that date and the rules can either be obtained from your Arbour Housing or can be accessed on the Department’s website at:

If an application to purchase a house has been received by Arbour Housing Association before midnight on 27 August 2022 it will be dealt with in the usual manner. If we require further information from the proposed purchaser the application to purchase will remain valid.

Equity Scheme – If you have previously entered into an agreement with Arbour Housing under their equity sharing scheme you will still be able to purchase more equity after 27 August 2022 and avail of any remaining discount you are entitled to.