Right to Repair

The Right to Repair Scheme covers small, urgent repairs costing up to £250 which if not carried out within a prescribed period of time could jeopardise your health or safety.

We endeavour to ensure that all repairs that are our responsibility are completed within this prescribed timescale. If these repairs are not done within the specified time limit, you have the right to ask us to get a second contractor to do them. If they are not done within the extra time allowed for the second contractor, you may be entitled to compensation. This is £10, plus £2 a day for every day that the repair is not finished, up to a maximum of £50. We can increase the time we take to do repairs in some situations, including if a gas, water or electricity supply is interrupted by a utility company or if the repair is more complex and needs an inspection visit.

Repairs qualifying under the ‘Right to Repair Scheme’ include the following:

  • Total or partial loss of electrical power
  • Unsafe power, lighting socket or water supply
  • Total or partial loss of water supply
  • Blocked flue to fire or boiler
  • Total or partial loss of space or water heating
  • Blocked or leaking foul drain, soil stack or toilet pan (if only one WC)
  • Blocked sink, bath or basin
  • Tap which cannot be turned off
  • Leaking water or heating pipe
  • Leaking roof
  • Insecure external window, door or lock
  • Loose or detached banister or handrail
  • Rotten timber flooring or tread
  • Door entry phone not working
  • Mechanical extractor fan in internal kitchen or bathroom not working


The scheme does not apply in the following circumstances:

  • If reasonable access is not provided for either an inspection or repair
  • If the repair reported is neither an emergency or urgent repair
  • If the repair is the tenant’s responsibility
  • If the repair is for a communal area
  • If we are advised the repair is no longer necessary