Paying Rent

Under the terms of your tenancy with Arbour Housing you have an obligation to pay your rent, rates and service charge (if applicable) every week.

You must make every effort to pay your rent regularly, respond to any letters or visits from staff and provide accurate information to the Northern Ireland Housing Executive so that they can correctly process your Housing Benefit claim (if appropriate).

There are a number of options available to pay your rent.

Direct Debit

This is the preferred method for paying your rent. It provides you with a convenient, secure and reliable method of paying your rent regularly. The scheme is protected by the Direct Debit Guarantee. By signing a Direct Debit Mandate for payment of rent, you are giving your bank or building society permission to allow payments to be debited from your account and transferred to Arbour Housing.

When your direct debit is set up, we will advise you when your first payment will be due and how much the payment will be. If your rent charge changes we will amend your payment amount and advise you of change before it occurs.

You can chose to have your payments collected:

  • Weekly
  • Fortnightly
  • 4 Weekly
  • Monthly

To set up a Direct Debit please contact Arbour Housing on 028 38 339795 or download Direct Debit form here

Allpay Swipe Card

You can pay your rent by an Allpay swipe card which will include your name and unique payment reference number. You can use your Allpay swipe card in the following locations:

Debit Card

You can pay your rent by your debit card at:

Cash or Cheque

There is also the option to pay by either cash or cheque at:
the Arbour Housing Office, or by post (cheque only – do not send cash by post).

A receipt will be issued for payments made in the Office/Post/Telephone. Please retain your receipt for your own records.

Arbour Housing
18-22 Carleton Street
Co Armagh
BT62 3EN

Office hours are Monday to Friday 9.00am – 5.00pm

Whatever your preferred method of payment you are responsible for ensuring that payment is made in full and on time.

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